Privacy policy

Last updated: 09/01/2026

At Loeun Pet (“we,” “our,” or “us”), accessible from https://loeunpet.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services.

a. Personal Information

When you interact with our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party providers)

b. Order Information

When you make a purchase:

  • Product details
  • Order history
  • Payment status
  • Delivery information

c. Device Information

Automatically collected data includes:

  • IP address
  • Browser type
  • Time zone
  • Pages visited and interaction data

These are standard data types collected by eCommerce sites

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you (order updates, support)
  • Prevent fraud and improve security
  • Improve website performance and user experience
  • Send marketing emails (only if you opt-in)

3. Sharing Your Information

We do not sell your personal information.

We may share your data with:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping partners
  • Service providers (hosting, analytics, marketing tools)
  • Legal authorities when required by law

4. Cookies and Tracking Technologies

We use cookies to:

  • Keep items in your cart
  • Understand user behavior
  • Improve site performance

Types of cookies:

  • Essential cookies
  • Performance/analytics cookies
  • Marketing cookies

You can disable cookies through your browser settings, but some features may not function properly.

5. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to processing
  • Withdraw consent at any time

To exercise your rights, contact us at: support@loeunpet.com

6. Data Retention

We retain your information only as long as necessary:

  • To fulfill orders
  • To comply with legal obligations
  • To resolve disputes

7. Data Security

We implement security measures including:

  • SSL encryption
  • Secure payment gateways
  • Restricted data access

However, no method of transmission over the Internet is 100% secure.

8. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

9. Third-Party Services

We may use third-party tools such as:

  • Payment providers
  • Analytics tools (e.g., Google Analytics)
  • Advertising platforms

These third parties have their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

Email: support@loeunpet.com
Website: https://loeunpet.com