Refund policy

Effective Date: [09/01/2026]

At Loeun Pet, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

1. Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition as received
  • The item must be in its original packaging with all accessories included
  • A proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearance
  • Personalized or custom-made products
  • Products that have been used, damaged, or altered by the customer
  • Hygiene-sensitive items (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at support@loeunpet.com within 14 days of delivery
  2. Provide your order number, product details, and reason for return
  3. Wait for return approval and instructions before sending your item

Important:
Do not send items back without prior authorization. Unauthorized returns may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless:
    • The item is defective
    • The wrong item was sent
  • Original shipping fees are non-refundable

5. Refunds

Once your return is received and inspected:

  • You will be notified via email regarding approval or rejection
  • If approved, your refund will be processed to your original payment method
  • Please allow 5–14 business days for the refund to appear, depending on your bank or payment provider

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue

We will offer:

  • A replacement, or
  • A full refund, depending on the situation

7. Order Cancellation

  • Orders may be canceled before they are shipped for a full refund
  • Once an order has been shipped, it cannot be canceled

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank

If the issue persists, please contact us at support@loeunpet.com

9. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will take effect immediately upon posting on this page.

10. Contact Information

If you have any questions about this Refund Policy, please contact us:

📧 Email: support@loeunpet.com