Shipping policy

Last Updated: 09/01/2026

Thank you for shopping at LoeunPet. We are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we handle orders and deliveries.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Friday (excluding weekends and holidays).
  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note: Processing times may be extended during peak seasons or promotional periods.

2. Shipping Time & Delivery Estimates

Delivery time depends on your location and selected shipping method:

  • Standard Shipping: 5–12 business days
  • Express Shipping (if available): 3–7 business days

Shipping times are estimates and may vary due to factors outside our control such as customs delays, weather, or courier issues .

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and order weight.
  • We may offer free shipping promotions from time to time.
  • Any additional shipping fees will be clearly displayed before completing your purchase.

4. International Shipping

We ship to most countries worldwide.

  • Delivery times for international orders may vary depending on destination.
  • Orders may be shipped in multiple packages depending on product availability.
  • Customers are responsible for ensuring their shipping address is correct.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or other fees.
  • These charges are the responsibility of the customer and are not included in the product price or shipping cost .

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • Please allow 24–48 hours for tracking updates to appear.
  • If you do not receive tracking information, please contact our support team.

7. Delayed or Lost Packages

While we strive to deliver your order on time, delays may occur due to:

  • High shipping volume
  • Customs clearance
  • Weather or unforeseen events

If your order is significantly delayed or lost, please contact us and we will assist you in resolving the issue.

8. Incorrect Address

  • Please ensure your shipping details are correct at checkout.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
  • Additional shipping fees may apply for re-delivery.

9. Damaged Items

If your order arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damaged item and packaging
  3. We will arrange a replacement or refund as appropriate

10. Contact Us

If you have any questions about shipping, please contact us: